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How To Take Control Of Your Online Reputation | Blog

A Step-by-Step Guide to Managing Negative Customer Reviews

Numerous surveys have found that a high proportion of customers regard online reviews as credible. Many review sites point out that very negative (e.g. 1 or 2 star) reviews make up a relatively small proportion of all reviews posted. Still, negative reviews can have a big impact, so it's important to manage them effectively.

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